Customer Research and Evaluation

About

In an ever-changing world, consumer needs, and expectations are rapidly evolving. Enterprises must understand these shifts, and respond quickly to them. According to Forrester, 70% of projects fail due to lack of user acceptance. Touchgood’s user research consultants help brands and enterprises take products from good to great through a human-centered design approach, keeping the focus on customers and converting their needs into actionable improvements and business drivers.

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Our services include

Teachers’ mental health support literacy and capacity enhancement

Counselors’ mental health support literacy capacity improvement

Outsourcing digital mental health counseling

Digital mental health newsletters subscription

Here’s what you get

Training workshops

A series of training sessions for teachers and counselors based on every school needs to provide the foundation and how to support students coping with mental health problems in cyberspace.

Handbook

An expert-designed handbook on knowledge and skills related to digital mental health and well-being.

Role-play simulations

Simulation sessions are conducted between
participants (teachers, counselors) and consultants to translate knowledge into practice.

24/7 Assistance

Teachers and counselors receive counseling therapy 24/7 within 3 months after delivering training courses

Part-time counselor

Our consultant will work as a non-official school’s staff to deliver support line and remote counseling via teletherapy, and enhance mental care management.

Internal campaigns

Developing communications activities targeting students and teachers through providing information (leaflets, etc.) and workshops, etc. to raise awareness about digital mental health care.

Our consultant

Ms. Thuy-Anh Luu

Positive Psychology and Digital Well-being Consultant

ann.luu@touchgood.org

Why choose us

Teachers and counselors proactively equip themselves with knowledge about mental wellness in cyberspace - a new topic that is profoundly influencing students, thereby enabling the school to pioneer in protecting and supporting students quickly and effectively.

Touchgood is the first Vietnamese agency to offer specialist services on Digital Mental Health and Well-being. Our comprehensive services target all stakeholders in the school having impacts on students both directly and indirectly, as well as support and accompany participants at least 3 months after the training course.

Schools cultivate and strengthen trust with parents, students, and other stakeholders about a dynamic and healthy learning environment, particularly in light of the significant effect of technology and the Internet.